Some of Edward "Joe" Shoen's management tenets seem like a recipe for chaos, like allowing employers to work mostly unsupervised or letting customers call him on his cellphone.
Yet the chairman and CEO of Phoenix-based U-Haul International and head of Amerco, U-Haul's parent corporation, has a strong belief that most people will do the right thing and common sense usually will prevail, especially if top executives and managers don't get in the way.
"Basically everyone who works for us works unsupervised," said Shoen, who was honored Wednesday as executive of the year by... read more